FAQ
Frequently Asked Questions
Frequently Asked Questions
Orders are processed on the same or next business day after being placed.
Standard domestic shipping is always free, there is no minimum purchase amount.
You may upgrade to expedited shipping for a flat fee of $15.
Klarta products are available on our website at www.klarta.com and on Amazon Marketplace here.
Yes! We offer the option to pay with interest-free installments at checkout through Affirm, Sezzle, AfterPay, and more.
Select your preferred method of payment at checkout.
We offer returns and exchanges for undamaged items within 30 days of delivery. Customers are responsible for the cost of return shipping.
Please email us at support@klarta.com to begin a return or exchange.
To connect to WiFi, you will need to download the SmartHome App and pair your device. Once the app is downloaded, hold the WiFi button on the device down until it blinks. Then, select the correct device from the options on the application. It's that easy!
For a step-by-step visual, watch our tutorial video on YouTube here.
Have questions? Email us at support@klarta.com for more assistance.
For the Humea, filters last about 6 months with proper use. For more details on use and maintenance, see the manual included in the package.
To watch our step-by-step video tutorials, view our YouTube tutorials playlist here.
The Humea Smart Evaporative Humidifier can hold up to 3 liters of water.
Do not add any substances (including fragrance oils, essential oils, medical products or other substances) to the water in the tank; they may damage the device.
You can contact us through the Contact page here or email us directly at support@klarta.com
We will be bringing the rest of our line including luxury air purifiers and a large humidifier in early 2025. Stay tuned by signing up for our newsletter or following us on social media!
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